Our Newsletter

August

GRIT Heroes

Jacob Gross – has earned two chips for one specific event. The men’s toilet was clogged for TWO DAYS and was so backed up that the restroom was considered “Hazardous”. Jacob took it upon himself to find the proper tools necessary and worked up the courage to clean up the mess. From what I understand it was not a pretty sight. #SuperPooper

Sam Wheeler – has earned a chip for his outstanding initiative! He takes on the challenge of CAC and the customers that go along with that territory. Recently we had a glitch in the system and all the internal fees were erased. Sam immediately got it handled and business continued as usual!

Alex Hankins – Alex earned a chip recently for something a little outside the box. He organized and is the commissioner of out Indy Auto Man fantasy football league. While not exactly work-related, Alex has brought together multiple departments while building comradery and a little healthy competition amongst all involved. Also, I guess “Mint Shirt Wednesdays” are a thing.

Job Openings

Finance Administrator

This position will report to Matt and will require: CRM use, knowledge of internal systems, detail-oriented, reliable schedule, inter-department communication, and the ability to be flexible. This position will be responsible for:

  • Checking in all new vehicles and listing all purchased inventory
  • Breaking down deals
  • Chasing stips
  • Finance Assistance
  • Other responsibilities as assigned

Future job openings in service:

  • Technician
  • Technician
  • Service Advisor

IAM Top Achievements

  • Implemented Level 10 Meetings throughout the company
  • Implemented 30 Day Price Match Guarantee & 3 Day Exchange Guarantee
  • Hit over 500 cars in 3 months
  • Updated homepage and new vehicle search results page on the company’s website
  • #7 Independent Dealership in Indiana (By Volume)
  • Carmax is #1

Behind the scenes

Sales

Offices are scheduled to get painted to refresh the area our customers see. New desks/computers are being designed for our show floor.

Service

No secrets in service! The new building is the most exciting project we have! A full update should be available at the next all-employee meeting.

Team spotlights: Projects being worked at each department

  • Ruben and Jose went from 150 to 280 units managed on the lot
  • Jake went above and beyond handling 3 separate jobs while learning acquisitions
  • Angel came in at 7AM to clean the office and to train the new cleaning crew on how to handle the dealership
  • Sam took the extra initiative to manage the parking on Saturdays and to help move other sales consultants cars

August Survey results

“We are making some progress. I can see it. Let’s keep it up.” – Unknown Indy Auto Man Team Member

It was great to see 1.49 improvement in overall satisfaction (we are at 48.3 out of 60) and 0.49 improvement in recognition (3.64 out of 5) for doing good work.

June survey resulted in:

  • Working on a monthly company newsletter
  • Organizing Tailgate at Lucas Oil Stadium (date TBA)
  • Implementing Level 10 meetings in all departments to take everyone’s opinion into consideration and enhance communication.
  • Still working on perfecting communication in CRM.
  • Upcoming commitments are in the areas we are struggling the most: progress tracking and recognizing good work.

The October survey will be coming out on Friday. As always we are looking for 100% participation. Please submit your responses as soon as possible, so we can start working on improvements faster.

New Team Members: August – September

Sales:

  • Kyle Stubbeman
  • Nick Reiner
  • Mark West

Service:

These guys are the newest members of the service team! Ready to work and here to help!

  • Francisco Rivera
  • Miguel Martinez

Business updates

We sold 194 cars in July (all-time record volume month) and 189 cars in August. We are tracking 153 sales in September, which is 28 more cars sold compared to September 2018.

We exceeded our Rock of 465 units for this quarter. As of 9/21/2019 we are just 12 cars away from hitting 500 cars sold in one quarter!

Training opportunities

Everyone is welcome to borrow a book or two from Eugene’s and Victor’s library that has books on leadership, salesmanship, and management among all the subjects. Don’t see a book you are interested in? Submit a request to Eugene via email.

Click this link to listen to the: Podcast on Leadership

The Game Changer Life podcast is focused on being energized, passionate, consistently focused, and creating a high impact every single day: thegamechangerlife.libsyn.com

Upcoming Indy Chamber Events

September 26th:

Lagers and Leaders

September 30th:

Break Through Selling

October 3rd:

Conexión event

October 8th:

Indy Music Social

October 18th:

Women in Business

October 28th:

Breakthrough Selling

Book Recommendation

Shoe Dog by Phil Knight (autobiography)

Amazing story of how Phil built his business through the ups and downs of
competition and economics..awesome real life story and amazing and
inspiring read (or listen on audible) For those of you who don’t know who
Phil Knight is, I’d just google NIKE.

What the heck is EOS

Description of the book

Read the book “Mindset” it will change your life

Best Customer Review

It was really nice to hear a happy voice on the other end of the line.
Brandy was super helpful, answered all of my questions. Helped calm my
anxieties about buying my first vehicle. I’m very grateful for her
knowledge and friendliness.

September

Job Openings

Future job openings in service:

  • Shop Assistant
  • Service Technician (A, B, C, and Lube)

IAM Top Achievements

  • Over 4300 appraisals completed in September by the buying team!
  • Over 1,000 labor hours generated by our tech team!
  • 2019 September was up 28% over last year in volume of sales.
    • September ‘18 = 126 Happy customers
    • September ‘19 = 159 Happy customers
  • October’s goal is 175 raving fans!
  • 21 Chips for exemplifying Indy Auto Man values given in August. Always look for ways to go above and beyond for our customers and our team
    • We want to recognize “GRIT” !
  • Implemented a managed IT service to keep our network running strong
  • Completed a deep clean of the front offices and sales area
  • Restructured the sales team

Behind the Scenes

Acquisition
The acquisition team is working with a trainer from vAuto to improve our buying process and increase the speed at which our cars sell.

Service
Demolition of the old Salvage Boat Yard is in progress making room for the new Indy Auto Man Service Facility. Foundation and steel frame is coming up in November! GO CHECK IT OUT!

November Anniversaries

  • Hasan Hussein ***[ 3 YEARS]***
  • John Peat [1 Year]
  • Vladimir Fedorchuk [1 Year]
  • Steven Garwood [1 Year]

November Birthdays

  • Francisco Rivera 10/31
  • Javier Gomez 11/1
  • John Steadham 11/13
  • Angel Rodriguez 11/22
  • Jamie Walsh 11/26

New Team Members: September – October

    • Brittany Copeland (BDC) recently moved back to Indiana from California.  She has experience in setting appointments for a loan company.  She is a great addition to our BDC team.

    • Johnny Steadham (Sales Manager) has a lot of experience in management from Blossom Chevrolet and from Chevrolet of Columbus.  His experience and enthusiasm make him a great part of the team.

    • Bret Perkins (Sales) comes to us from having a lot of property management experience.  His ability to talk to customers and his desire to learn about the industry makes him a great part of the team.

    • Billy Isaac (Sales) comes to us from years in the furniture industry.  His knowledge and experience in sales has made a wonderful addition to our sales team.  He recently just became a grandpa again! We are looking forward to having him as a part of the team.

    • Alex Bussell (Sales) comes to us with some car sales under his belt.  He spent time at a franchise dealer where he learned the important basics in selling cars.  We are looking forward to growing with him on our team!

Business updates

  • New desk configuration is coming.

  • Pink shirts for Breast Cancer awareness was a huge success (Kelly and Brandy – thank you).

  • Mint shirt Wednesday is picking up speed (Alex’s charts are trending up) and it was chosen by William as our “One and Only internal holiday”

  • Xander, Alex, and Sam are ready to face no shave November with their to die for mustaches 🙂

 

 

October
November
Indy Auto Man is located at: 4031 S East Street • Indianapolis, IN 46227
Saved
Saved Vehicles ×

SAVED VEHICLES

You don't have any saved vehicles!

Look for this link on your favorites:

Save

Once you've saved some vehicles, you can view them here at any time.

Contact
Contact Us ×

317-863-9240

Call Now

4031 S East Street • Indianapolis, IN 46227

Get Directions

Today's Hours:

Open Today! Sales: 9am-7pm

Indy Auto Man

4031 S East Street Indianapolis, IN

Phone: 317-863-9240

http://maps.google.com/?q=4031%20S%20East%20Street%2C%09IN%2C%20Indianapolis%2C%20IN%2046227

Sales

Phone: 317-814-7520

4031 S East Street Indianapolis, IN
39.7063119 -86.148
[schema type="organization" orgtype="LocalBusiness" url="www.indyautoman.com" name="Indy Auto Man" description="" street="4031 S East Street" city="Indianapolis" state="IN" postalcode="46227" country="US" email="victor@indyautoman.com" phone="317-863-9240" logo="https://di-uploads-development.dealerinspire.com/indyautoman/uploads/2019/03/IndyAutoMan.png"]
Indy Auto Man
Indy Auto Man
4031 S East Street
Indianapolis, IN, 46227 US
317-863-9240
https://di-uploads-development.dealerinspire.com/indyautoman/uploads/2019/03/IndyAutoMan.png
Indy Auto Man 39.7063119, -86.148.