IAM Customer Journey

We have one main focus here at Indy Auto Man. We want to “Unsuck” the car purchase experience. We are working hard on making it as easy as possible for anyone that is looking for a quality used vehicle to make the purchase without the need of jumping through hoops or the feeling that they are making the wrong decision.

You may be local here in Indianapolis or shopping online from several states away, however,you deserve to have a positive experience when purchasing your next vehicle.

In our effort to make the purchase experience positive, we have laid out the typical customer journey at Indy Auto Man in 5 simple steps. At any time while you are shopping, applying for financing, or simply asking for a quote on payments and terms, you will know exactly what to expect from our team.

Each step has a simple promise from Indy Auto Man. If we fail to meet any of your expectations,please let us know.

Step 1: Greeting

You can expect our team to be standing by ready to greet by phone, text or in person within 10 feet or 10 seconds

Step 2: Find Your Ride

You may not know what you want, but you know what you need. Our team is trained to ask you specific questions to assist you in finding the perfect vehicle.

Step 3:

Trade-In Value you will receive a trade-in value backed by Kelley Blue Book in under 30 minutes.

Step 4: Personalize

You’re provided up-front payments, taxes, fees and paperwork. No surprises and you’ll have your numbers in 15 minutes or less!

Step 5: Finalize

Take delivery in-person or have it shipped. A 5-Star worthy delivery is guaranteed and backed up by our 7-Day Exchange and 30-Day Price Match Guarantee

We truly appreciate you allowing Indy Auto Man the opportunity to earn your business as your go-to dealership for all of your used vehicle needs and we will work hard to make sure you receive the attention and service you deserve.