Indy Auto Man Customer Journey
Indy Auto Man is dedicated to revolutionizing the car-purchasing experience and making it enjoyable for our customers. Our main focus is to "Unsuck" the car-buying process.
We are committed to making the process of purchasing a quality used vehicle as seamless and hassle-free as possible, regardless of whether you are a local customer in Indianapolis or shopping from a different state. Your satisfaction is our priority.
To ensure a positive experience, we have outlined the typical customer journey at Indy Auto Man in five easy steps. Whether you are browsing our inventory, applying for financing, or requesting a quote on payments and terms, we strive to provide clear expectations and deliver on our promises.
If, at any point, we fall short of meeting your expectations, please do not hesitate to let us know. Your feedback is valuable to us as we continuously work to enhance our services.
Greeting
Our team is always prepared to assist you and provide a prompt response, whether it's through phone, text, or in-person interactions. You can expect our dedicated team members to be available within a 10-foot radius or respond within 10 seconds. Your convenience and satisfaction are our top priorities.
Find Your Ride
While you may not have a clear idea of what you want, you do know what you need in a vehicle. Our skilled team is trained to ask you targeted questions that will help us understand your requirements and guide you towards finding the ideal vehicle that meets your needs perfectly.
Trade-In Value
We guarantee a trade-in value, supported by Kelley Blue Book, provided to you within 30 minutes.
Personalize
We ensure transparency by providing you with up-front information about payments, taxes, fees, and paperwork. There are no surprises, and you can expect to have all the necessary numbers and details in 15 minutes or less!
Finalize
You have the option to take delivery of your vehicle in person or have it shipped to your location. Rest assured, our 5-Star worthy delivery service is guaranteed and supported by our 7-Day Exchange and 30-Day Price Match Guarantees.
We sincerely appreciate the opportunity you have given Indy Auto Man to earn your business as your trusted dealership for all your used vehicle requirements. Our team is dedicated to providing you with the utmost attention and service you deserve.